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Privacy Policy

Ergonomic Gardens, LLC Privacy Policy

This Privacy Policy explains how Ergonomic Gardens, LLC collects and uses information that relates to you (your Personal Data) when you use ergonomicgardens.com (the Website), engage with us on social media, or otherwise interact with us.

We strive to be transparent about how and why we collect Personal Data, what we do with it, and how we protect it. Ergonomic Gardens, LLC is committed to ensuring that your privacy is protected.

The terms “we,” “our,” and “us” in this Privacy Policy refer to Ergonomic Gardens, LLC. “You,” “your” and “user” refer to you as a user of the Website.

1) Changes to this Privacy Policy

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page. This privacy policy is effective as of February 16, 2023.

2) What Information Does Ergonomic Gardens, LLC Collect?

We do not retain, or have access to, payment information entered by you through the Website. We contract payment services out to Stripe, Inc. We view the fees we pay to Stripe, Inc. as a valuable investment in your privacy and security.

Information we do collect and why:

  • We use Google Analytics to automatically collect data about our Website.
    • This data helps us optimize designs of our Website content.
    • This data helps us measure whether our marketing investments are effective (e.g., radio, TV, social media, and others).
  • We use cookies to add functionality and track activity on our Website. Cookies are sent to your browser from our Website and stored on your device. You can instruct your browser to refuse cookies (from us) or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
  • Information you provide to us.
    • We use this information for order fulfillment and customer service.
    • We retain a record of invoices for bookkeeping purposes.
    • We retain a record of estimates/quotes we provide directly to you for custom orders for future reference.
  • Mailing lists: We will not add your personal information provided through the website to a mailing list unless you elect for us to do so. We do participate in other promotions (e.g., radio) that may yield customer e-mail lists and you may separately elect to participate in such promotions.
  • We maintain a database of aggregated sales in units and dollars by zip code with no identifying information (anonymized) for strategic marketing and business development purposes. Aggregated, anonymized data is not personal data for the purposes of this policy.

3) Disclosure of User Information to Third Parties

We may disclose your personal information to an organization for a business purpose (e.g., shipping). When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient organization to keep that personal information confidential and not use it for any purpose except performing the contract with us.

Ergonomic Gardens, LLC will not share personal information provided through the Website with third parties for any non-business purpose unless we are compelled to do so by law.

4) How We Protect Information Online

We exercise care to protect your personal information. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes using industry standard antivirus, firewalls, and intrusion detection/prevention techniques.  

Data collected through the website is stored on industry leading web platforms. We invest in industry leading platforms largely for the scaled privacy and security they provide. See Section 6) Platforms and Storage.

We limit our employees’ and contractors’ access to personal information. Only those employees and contractors with a need-to-know business purpose have access to this information.

While we strive to protect the information we collect, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

5) When this Privacy Policy Applies

Our Privacy Policy applies to our Website. It does not apply to other websites or services that maintain their own privacy and security policies. We cannot be responsible for the protection and privacy of any information that you provide while using these services or visiting other websites.

6) Platforms & Storage

  • Google Analytics: We use the services of Google Analytics to collect and analyze statistical data about visitors to our Website. You may elect to opt out of the use of Google Analytics by downloading and installing an add-on to your web browser found at: https://tools.google.com/dlpage/gaoptout

To see the full Google Analytics privacy policy, you can visit their privacy overview page at: https://policies.google.com/

  • Ecwid by LightSpeed Commerce, Inc.: We use Ecwid to manage our online store. Ecwid gathers information you provide with your shopping cart so that we can deliver your order. (Data examples: Carts, Invoices through the Website)

To see the full Equid by Lightspeed privacy policy, you can visit their privacy overview page at: https://www.lightspeedhq.com/legal/privacy-policy/

Incomplete Carts: If you fail to complete a shopping cart, Ecwid by LightSpeed Commerce, Inc. will log the cart as a “lost cart.” We have turned off automated lost cart recovery. We can see lost carts and we may reach out to you with a personal message regarding your incomplete cart.

  • Intuit, Inc. data is stored on Amazon Web Services (AWS) in the USA. (Examples: Invoices, Quotes or Estimates issued directly from us to you for custom orders)

An overview of Intuit Inc. security practices can be found here: https://security.intuit.com/security-practices

7) Contacting Us

If you have any questions about this Privacy Policy, the information gathered on the Website, or the Website generally, you may contact us by email at info@ergonomicgardens.com